Sales team
Ahmet Bassam
Head of Sales
- Direct line:
- +62 811 1988 8812
- WhatsApp desk:
- +62 857 2528 5059
Contact our coconut charcoal factory
Ready to order premium coconut shisha charcoal? Message us on WhatsApp, or use any channel below.
WhatsApp reaches our export desk directly. The desk is staffed Monday–Saturday, 08:00–16:00 GMT+7, in English, Arabic, French and Bahasa Indonesia. Messages sent outside those hours are picked up at the next opening.
Why buyers trust this factory
- Exporting since 2018 8 years in operation
- Legal entity PT Mulia Coconut Charcoal Indonesia
- ISO 9001:2015 Certified by TÜV Rheinland
- IMDG UN 1361 / 4.2 spontaneous combustion
- Director Andri Dharmawan
Message the factory directly on WhatsApp
WhatsApp is our primary channel for international buyers. Message us 24/7; we reply during business days (Mon–Sat, 08:00–16:00 GMT+7).
What to include in your first message
- Product type (cube, hexagonal, finger, dome, flat)
- Target volume (kg per month, or containers per shipment)
- Destination country and port
- Packaging preference (master box, inner box, white-label)
Prefer voice or video? We do WhatsApp voice and video calls by appointment — request a slot in your first message.
Director
Andri Dharmawan
Founder & Director
- Direct line:
- +62 857 2528 5059
- WhatsApp desk:
- +62 857 2528 5059
Meet the sales team
Our export desk is staffed by a small team that handles wholesale inquiries from quote to bill of lading. Each member speaks at least English plus one other language relevant to our buyer markets.
The export desk answers wholesale inquiries in EN · AR · FR · RU.
Team portrait
Andri Dharmawan
Founder & Director
- WhatsApp desk:
- +62 857 2528 5059
Team portrait
Ahmet Bassam
Head of Sales
Languages: English, Arabic, Bahasa Indonesia
- Direct line:
- +62 811 1988 8812
- WhatsApp desk:
- +62 857 2528 5059
- Email:
- export@muliacharcoal.com
Team portrait
Denis Bodovoj
Sales Manager — Russian-speaking markets
Languages: Russian, English
- Direct line:
- +62 811 3645 870
- WhatsApp desk:
- +62 857 2528 5059
- Email:
- den@muliacharcoal.com
Team portrait
Budi Darmawan
Export Coordinator
Languages: English, French, Bahasa Indonesia
- Direct line:
- +62 811 1252 1222
- WhatsApp desk:
- +62 857 2528 5059
- Email:
- export.ops@muliacharcoal.com
All contact channels
Reach us on whichever channel is most convenient. We monitor every channel during business hours; outside business hours, WhatsApp messages are checked first.
-
WhatsApp chat
+62 857 2528 5059
Open in WhatsApp chat (opens in new tab) -
WhatsApp voice call
+62 857 2528 5059
Open in WhatsApp voice call (opens in new tab) -
WhatsApp video call
+62 857 2528 5059
Open in WhatsApp video call (opens in new tab) -
Direct phone call
+62 857 2528 5059
Open in Direct phone call -
SMS
+62 857 2528 5059
Open in SMS -
Email
export@muliacharcoal.com
Open in Email -
Inquiry form
Use the inquiry form below
Use the inquiry form below
Send a wholesale inquiry
Fill out this form for a written quote, MOQ details, and a Proforma Invoice. Our reply goes to the email address you enter here; WhatsApp reaches the same desk if you would rather chat.
Visit our factory in Semarang
Our factory is at Semarang, Central Java, Indonesia. We welcome buyer audits and pre-shipment inspections by appointment.
Factory address
PT Mulia Coconut Charcoal Indonesia Kawasan Industri Candi, Jl. Gatot Subroto Blk. 3B No.18 Ngaliyan Semarang, Central Java 50184 Indonesia Phone: +62 857 2528 5059 Email: export@muliacharcoal.com Hours: Monday – Saturday 08:00 – 16:00 (GMT+7), sun closed Get directions (opens in new tab)Getting here from major hubs
| From | Distance | By car | By train + car | Notes |
|---|---|---|---|---|
| Jakarta | 450 km | approx. 7 hours | approx. 5h train + 30min car | Argo Bromo Anggrek and Argo Sindoro express trains daily. |
| Yogyakarta | 130 km | approx. 3 hours | approx. 2h train + 30min car | Frequent Joglosemarkerto train service. |
| Surabaya | 350 km | approx. 6 hours | approx. 4h train + 30min car | Argo Bromo Anggrek westbound. |
| Semarang city centre | 8 km | approx. 20 minutes | — | Standard taxi or ride-hail. |
| Semarang Ahmad Yani Airport (SRG) | 12 km | approx. 30 minutes | — | Free buyer pickup available — request in advance via WhatsApp. |
| Yogyakarta Adisutjipto Airport (YIA) | 140 km | approx. 3 hours | approx. 2h train + 30min car | Free buyer pickup available — request in advance via WhatsApp. |
Free airport pickup from Semarang (SRG) and Yogyakarta (YIA) for confirmed buyer visits. Request in advance via WhatsApp.
Inside the factory
The areas a buyer audit walks through. Photography of each is in preparation — ask the export desk for current images or a live video walk-through in the meantime.
Main gate
Production floor
Quality control bench
Loading bay
Business hours and upcoming holidays
Our factory operates Monday–Saturday, 08:00–16:00 GMT+7 (WIB). We pause production on Indonesian public holidays and during Idul Fitri (Lebaran).
Weekly hours
| Day | Hours (GMT+7 / WIB) |
|---|---|
| Mon–Sat | 08:00 – 16:00 |
| Sun | Closed |
Upcoming public holidays
| Date | Day | Holiday |
|---|---|---|
| 2026-12-25 | Friday | Christmas Day |
| 2027-01-01 | Friday | New Year's Day |
| 2027-02-06 | Saturday | Chinese New Year (Imlek) |
| 2027-03-26 | Friday | Good Friday |
| 2027-05-01 | Saturday | Labour Day |
| 2027-05-06 | Thursday | Ascension Day |
| 2027-06-01 | Tuesday | Pancasila Day |
| 2027-08-17 | Tuesday | Independence Day |
| 2027-12-25 | Saturday | Christmas Day |
The 2027 Islamic holidays (Isra Mi'raj, Idul Fitri, Idul Adha, Islamic New Year, the Prophet's Birthday), Nyepi and Vesak are set by the Indonesian government's SKB 3 Menteri decree and confirmed by moon sighting. Those dates are not yet published — confirm them with the export desk before scheduling a shipment window around them.
Factory location map
Semarang, Central Java, Indonesia. Factory coordinates -7.0070654, 110.3397213 — the pin, the directions link and our LocalBusiness listing all use these. Open in Google Maps (opens in new tab)
Where to stay during your visit
We recommend the following hotels for buyer visits to our Semarang factory, with approximate driving times.
5★ — Premium
Grand Candi Hotel Semarang
★★★★★- Drive time from the factory
- 45 min
Premium five-star hotel at Jl. Sisingamangaraja No.16, Semarang. Executive lounge, conference facilities, and English-speaking staff suitable for buyer meetings.
Hotel Ciputra Semarang
★★★★★- Drive time from the factory
- 20 min
Five-star hotel at Simpang Lima with rooftop dining, meeting rooms, and reliable airport transfer arrangements.
4★ — Business
Patra Semarang Hotel & Convention
★★★★☆- Drive time from the factory
- 45 min
Four-star hotel on Jl. Sisingamangaraja with on-site convention facilities — popular for sample-evaluation visits.
Hotel Santika Premiere Semarang
★★★★☆- Drive time from the factory
- 20 min
Four-star hotel on Jl. Pandanaran in central Semarang with reliable Wi-Fi and walkable cafés.
3★ — Value
Hotel Neo Candi Simpang Lima Semarang
★★★☆☆- Drive time from the factory
- 20 min
Three-star hotel on Jl. S. Parman — clean rooms, complimentary breakfast, suitable for short pre-shipment inspection trips.
Factory bank details
⚠ Verify before wiring funds
Always confirm these bank details by phone or video call with our director (Andri Dharmawan) before any transfer. We will never ask you to send funds to a personal account or to an account name that differs from the one shown here. If anything looks different, stop and message us on WhatsApp.
Accepted payment terms
- T/T 50/50 (50% deposit, balance against the B/L copy no later than one week after vessel departure)
- L/C at sight
Accepted currencies
USD, EUR, CNY
Bank country: Indonesia
Bank details are issued on the proforma invoice after KYC. Confirm them by phone or video call with the director, Andri Dharmawan, on the published office line before any transfer.
Request a Proforma Invoice on WhatsApp(opens in new tab)